Frequently Asked Questions
Find quick answers about ordering, customization, production, and shipping.
Orders & Branding
Find answers about minimum orders, samples, PMS color matching, and decoration options.
Minimum order quantities vary by product and decoration method. Send us the item number and quantity to confirm available options.
Yes. Free blank samples are available for selected products, with shipping charges billed separately. Contact us with the item number to confirm availability and shipping costs. Ask about shipping credits toward a bulk order.
Send us your PMS color references with your artwork. We match colors as closely as the product, material, and decoration method allow. Exact matches may not always be possible.
Available options include silkscreen printing, heat transfer, embroidery, laser engraving, UV printing, and full-color printing. Suitable methods depend on the product, material, and artwork. We can help you choose an option for your project.
Production & Shipping
Find answers about production schedules, shipping options, delivery destinations, and order tracking.
Production begins after payment and artwork proof approval. Timing varies by product, quantity, and decoration method and is confirmed with your order. Rush production may be available for selected products.
We offer express, air, and sea shipping options based on your destination, budget, and required delivery date. Shipping time is separate from production time. Contact us to review the estimated total turnaround for your order.
Yes. We coordinate delivery throughout the United States. For international destinations, contact us to confirm available shipping options and costs.
Yes. We share tracking information when it becomes available. For air and sea shipments, tracking details may be available later in transit. Contact us if you need a shipment update.
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QQuality ProductsCarefully selected for every need.
$Competitive PricingGreat value with transparent quotes.
DOn-Time DeliveryReliable shipping you can count on.
SDedicated ServiceWe're here to support you every step.
Ordering Information
We accept ACH, checks, PayPal, and credit card payments. Payment instructions and any applicable processing fees will be confirmed with your quote or invoice.
Production begins after payment is received and the final artwork proof is approved. Production and transit times are separate and will be confirmed for your order.
Please contact us as soon as possible to request a change or cancellation. Availability depends on the stage of your order. Any costs already incurred will be reviewed with you.
Please contact our team with your order number, a description of the issue, and clear photos. We will review the details and work with you to determine an appropriate resolution.